Shipping & Returns

Shipping


All orders are processed within 2 business days. Shipping times are specified upon checkout according to your location. Tracking advice will be sent to your email once your order has dispatched. In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team. In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.




International Orders


Please note that International orders (including New Zealand) may be subject to customs inspections and import taxes unique to your country. This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.




Faulty or Incorrect Items


In the case of faulty or incorrect items are received, please contact our Customer Care team via shop@footballretro.com Please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible. Once investigated, we will be able to provide you with information on how to return the item. Please note that there are no refunds available due to a change of mind or the ordering of wrong sizes, so please choose carefully.





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